Terms and Conditions
1. Introduction
Welcome to Fresh Agri Export Holding. These Terms and Conditions govern your use of our website and services. You agree to comply with these terms by accessing or using our website. If you disagree, please refrain from using our services.
2. Definitions
- Website: www.freshagriexport.com
- User: Any individual or entity accessing our website.
- Products: Refers to food and agricultural products offered for wholesale and export.
- Quotation Request: A formal request by the user for pricing and availability of products before proceeding with an order.
3. Use of Website
- The content provided on this website is for informational and commercial purposes only.
- Users can submit a Request a Quote form to receive pricing and order details.
- Submission of a quote request does not constitute an order confirmation or agreement.
- You agree not to misuse the website, engage in fraudulent activities, or violate any applicable laws.
4. Quotation, Orders, and Payments
- All transactions begin with a quotation request submitted via our website or direct communication.
- Quotes are based on current market conditions and may change without prior notice.
- Upon acceptance of the quote, a Proforma Invoice will be issued detailing payment terms, product availability, and shipping arrangements.
- Orders are confirmed only after receipt of the agreed-upon payment.
- Failure to complete payment within the stipulated period may result in order cancellation.
5. Shipping, Delivery, and Export Process
- All shipments comply with international trade regulations and agreements outlined in the sales contract.
- Delivery timelines vary based on order size, destination, and logistics partners.
- We assist with necessary export documentation, but import duties, customs clearance, and related fees are the responsibility of the buyer.
- We are not responsible for delays caused by customs processing, third-party carriers, or unforeseen circumstances.
6. Returns and Claims
- As a wholesale exporter, returns are generally not accepted unless the products are defective or incorrect as per the agreed contract.
- Any claims must be reported within 3 days of delivery with supporting documentation and evidence.
- If approved, the resolution may include a refund, replacement, or other compensation as agreed.
7. Intellectual Property
- All content on this website, including text, images, and logos, is the property of Fresh Agri Export and is protected by intellectual property laws.
- Unauthorized use, reproduction, or distribution of our content is strictly prohibited.
8. Limitation of Liability
- We are not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.
- Our total liability shall not exceed the value of the confirmed order placed with us.
9. Privacy Policy
- Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your data.
10. Governing Law
- These Terms and Conditions are governed by the laws of Fresh Agri Export. Any disputes shall be resolved in the appropriate courts of Muscat, Oman.
11. Changes to Terms
- We reserve the right to modify these Terms and Conditions at any time. Continued use of the website after modifications constitutes acceptance of the new terms.
12. Contact Information
- For any inquiries regarding these Terms and Conditions, please contact us at:
Email: Ceo@freshagriexport.com
Phone: +989399688730
Address: Muscat, Oman