Frequently Asked Questions (FAQ)
1. How can I request a quote for products?
To request a quote, simply visit our website and fill out the Request a Quote form with the required details, including product type, quantity, and destination. Our team will review your request and provide a quotation promptly.
2. Do you have a minimum order quantity (MOQ)?
Yes, the MOQ varies depending on the product. Please, contact us with your requirements, and we will provide details on the minimum order quantity for each product category.
3. How do I confirm my order after receiving a quote?
Once you receive the quotation, you can confirm your order by agreeing to the terms and making the required payment. A Proforma Invoice will be issued, and the order processing will begin upon receipt of payment.
4. What payment methods do you accept?
We accept various payment methods, including bank transfers (TT), and other secure payment options as per mutual agreement.
5. What are your shipping options?
We offer multiple shipping options, including air freight, sea freight, and land transportation. The shipping method depends on the order size, destination, and customer preference.
6. Do you handle customs clearance and export documentation?
Yes, we provide all necessary export documentation, including invoices, packing lists, certificates of origin, and phytosanitary certificates where applicable. However, import duties and customs clearance at the destination are the buyer’s responsibility.
7. How long does it take to process and ship an order?
Processing times vary depending on product availability and order size. Shipping times depend on the destination and shipping method. We will provide an estimated delivery time upon order confirmation.
8. Do you offer product samples?
Yes, samples are available for most products. Sample costs and shipping fees may apply. Please contact us for further details.
9. What is your return and refund policy?
Due to the nature of our wholesale business, returns are generally not accepted unless the products are defective or incorrect as per the agreed contract. Claims must be submitted within 3 days of delivery with supporting documentation.
10. Which countries do you export to?
We export globally and serve customers in multiple regions, including the Middle East, Europe, Asia, and North America. Contact us for specific details about your country
11. Can I get customized packaging and labeling?
Yes, we offer customized packaging and private labeling services based on your requirements. Additional charges and lead times may apply.
12. How can I contact you for more information?
You can reach us via email at Ceo@freshagriexport.com or Whatsapp us at +989399688730. We are happy to assist you with any inquiries.